Privacy Policy
Last Updated: June 8 2023
Effective: June 8, 2023
This Privacy Policy (“Privacy Policy”) is Panorama Mobili way of sharing how we collect your information, what type of information, why we need it, and how we use it.
Scope of Application
This Privacy Policy applies to your use of Panorama Mobili Trading LLC (“we” or “us”) website and mobile application (the “App”, and together with the Site, the “Service”).
This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent, or an installation or assembly pro) or send us a letter, email or chat.
Before submitting information to the Service, please review this Privacy Policy carefully.
Information We Collect and How We Use Your Information
There are two general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the App. We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
Information you give to us
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Additional profile information (such as date of birth, gender, location, and preferred language)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
- Other information (such as product reviews, survey responses, participation in promotions, and other user-generated content)
| How we use information you give to us | Why we collect it |
| Registration | We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. |
| Accept payment, fulfill orders, provide refunds | We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. |
| Sending you account information | We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. |
| To offer an improved user experience | We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
| Quality assurance | We may use information you provide to us to improve our services and offerings, and perform other internal analytics and performance monitoring. |
Information we automatically collect from your use of the App
- Purchase history and saved items (such as what you bought and what you’ve placed in your cart or saved)
- Log data and device information (such as details about how you’ve used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
| How we use information we automatically collect | Why we collect it |
| To provide customer service and process returns | We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you’ve had a great customer experience. |
| To offer an improved user experience | We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
| To create and maintain a secure environment | We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. |
| Analytics, training and quality assurance | We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. |
| Communication, marketing and advertising | We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. |
When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, the App, the Service and related services and offerings, including customer service, to you:
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us.
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
Children’s Privacy
The Site, App and Service are not directed to children, and we do not knowingly collect information from children under 13. If you are a parent or guardian and believe that we have information about your child, please contact us. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.
Information for Visitors from California
Privacy Rights for California Residents
This privacy policy describes the categories of personal information we collect from you, the methods and business purposes of collecting such personal information, the categories of third parties with whom we may share it, and the rights you have regarding the personal information. California residents have the right to request that Panorama Mobili Trading LLC disclose what personal information it collects, uses, discloses or sells. Panorama Mobili does not sell your personal information to third parties without your prior consent. California residents also have the right to request the deletion of their personal information collected or maintained by Panorama Mobili. If you wish to make a request for information or to delete your account, or for any questions about our privacy practices and compliance with California law, please contact us here or via email at DataProtection@panoramamobili.com. You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights.
Right to Removal of Posted Information–California Minors
If you are under 18 years of age, reside in California, and have a registered account with Panorama Mobili, you have the right to request removal of unwanted information that you publicly post on the Service. To request removal of such information, you can contact Panorama Mobili as provided below. Upon receiving such a request, Panorama Mobili will make sure that the information is not publicly available on the Service, but the information may not be completely or comprehensively removed from our systems and databases.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Service. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Contact Us
We always want to hear from our customers – especially with questions, comments or concerns about our privacy practices. Please don’t hesitate to contact us here or in writing at:
Panorama Mobili Trading LLC
1201,Floor 12,Media One Tower, TECOM Dubai, UAE
P.O.Box: 391078 Dubai