Refund and Returns Policy

Overview warrants that Supplied Products are free from defects in materials and production. This warranty is valid from the date of delivery, irrespective of shift usage, to the original End User and is non-transferable. will fix or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use. If repair or spare is not commercially practicable, will provide a refund or credit for the affected product. End User means the final purchaser acquiring a product from for the purchaser’s own use and not for re-sale, remarketing or distribution.


WARRANTY DOES NOT APPLY TO Product Defects, Damage, Failure or loss resulting from:


  • Normal wear and tear.
  • Failure to apply, install, reconfigure, or maintain products according to published manufacturer instructions and guidelines.
  • Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
  • Damage or marking of materials or scrape of fabric over time caused by sharp or foreign objects.
  • Alteration or modification of the product.
  • Scars, marks or wrinkles occurring naturally in leather, including changes due to aging, exposure to light or direct sunlight
  • Change of color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
  • The substitution of any unauthorized non-PanoramaMobili components for use in the place of Panorama Mobili components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.


Return Policy

Goods that have been made to order in a specific finish or upholstery color as per customer’s specifications cannot be returned. Stock items can be returned provided that we are notified within 24 hours of receipt of your order provided the item is returned within 3 days from delivery. The product you return must be in new, unused, condition with all its original packaging and product tags still attached. New and unused shall mean there are no marks on the items or signs of wear and use. The item shall be returned at the charge of the customer. We can collect at a charge to be agreed with our Customer Care personnel. If your order is received damaged or defective, we will endeavor to repair it or a replacement will be manufactured and delivered as soon as possible. No claims whatsoever shall be entertained for a replacement for damaged or missing goods unless it is notified to the delivery personnel at the time of delivery. The manufacturer’s warranty on faulty goods remains valid for the period it is given. Once an order has been placed, it will not in most cases be possible to change the order whatever the reason (ex: mistake, change of mind about colour/ size) if it has entered into the production process. Naturally, we will use our best endeavors to intervene and try and assist you with your request. If client fails to take delivery of any product on any scheduled delivery date, maximum amount of AED 500/Day storage charge will apply.


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